Unfortunately, a good friend of mine is dealing with this right now, and she could really use some help, in particular regarding communicating with the landlords to protect her rights in the last couple of months of her tenancy.
She already knows about the Massachusetts Tenant Handbook, but she's looking for other resources, especially who can provide protective language to include in a letter or other communications.
Are you or do you know someone who could take a few minutes to give her some pointers re: legal language and protection, or possibly even write a letter on her behalf with legal letterhead to make them back off a bit? This is in Somerville, MA. If so, please get in touch with me and I'll connect everyone.